Maintenance completed: Trouble Ticket System GOTRS
in Operating news

MessageID: 202104130750
Time: 15.04.2021, 5:00 p.m. to 9:45 p.m.
Affected: Trouble Ticket System GOTRS
Impact: ticket processing possible, GOTRS web interface accessable

The maintenance work on the trouble ticket system GOTRS of the GWDG has been completed. Unfortunately, they lasted [...]


Maintenance: Rocket.Chat on 15th at 5 pm
in Operating news

MessageID: 202104151023
Time: 15.04.2021, 5:00 p.m. to 5:30 p.m.
Affected: Users of Rocket.Chat
Impact: Rocket.Chat not accessible for a short time

Today at 5 pm the service chat.gwdg.de will be updated to a new version. In the process the service [...]


Maintenance: GWDG Pad on 15.04.2021
in Operating news

Message-Id: 202104140955
Time: 15.04.2021 between 5:00 p.m. and approx. 7:00 p.m.
Affected: pad.gwdg.de
Impact: service not available

On 15.04.2021 between 5:00 p.m. and approx. 7:00 p.m. GWDG Pad (HedgeDoc) will be under maintenance. The Service will not be available during [...]


Maintenance: Trouble Ticket System GOTRS on 15.04.2021
in Operating news

MessageID: 202104130750
Time: 15.04.2021, 5:00 p.m. to 7:00 p.m.
Affected: Trouble Ticket System GOTRS
Impact: ticket processing delayed, GOTRS web interface unaccessable

On 15.04.2021 between 5:00 p.m. and approx. 7:00 p.m. the GWDG trouble ticket system GOTRS will be under [...]


Malfunction solved: ShareLaTeX 12.April.2021
in All, Operating news

Message-Id: 202104121628
Time: 12.04.2021 16:18
Affected: ShareLaTeX users
Impact: Issues with compilation of LaTex documents have been solved

The service experienced a temporary overload today and after a restart is now functional again. [...]


Malfunction: ShareLaTex 12.April.2021
in All, Operating news

Message-Id: 202104121618
Time: 12.04.2021 16:18
Affected: ShareLaTeX users
Impact: Issues with compilation of Latex documents

The compialtion of LaTeX documents is currently disrupted. We are working on it. We apologize for any inconveniences.

 

[...]


Solved: Malfunction UNIX Fileservice
in All, Fileservice, Operating news

Message-Id: 202104050414
Time: 05.04.2021, since 4 A.M.
Affected: UNIX Fileservice
Impact: none

Today, from 12:30 A.M., there existed sporadic malfunctions within the UNIX Fileservice.
These malfunctions were caused by a defect connection to one of the storage systems.
All malfunctions [...]


Malfunction solved: AcademicCloud/Owncloud
in All, Cloud, Operating news

Message-Id: 202104071718
Time: 07.04.2021 17:18
Affected: All AcademicCloud/Owncloud users
Impact: Access to AcademicCloud/OwnCloud possible again

We detected a bottleneck in the Academic Cloud ownCloud configuration and solved it.
The configuration caused a second request for each access to the storage [...]


Malfunction: AcademicCloud/Owncloud
in Cloud, Operating news

Message-Id: 202104071718
Time: 07.04.2021 17:18
Affected: all AcademicCloud/Owncloud user
Impact: disruptive access of AcademicCloud/OwnCloud

The access of the AcademicCloud/Owncloud is currently disrupted. We are working on it. We apologize for any inconviniences.

  [...]





Malfunction: UNIX Fileservice of GWDG
in Operating news

Due to a system failure the UNIX Home Directories are currently not available. We are trying to rectify the problem as quickly as possible and will issue an announcement as soon as there is any change [...]



Maintenance: Upgrade of metrics.gwdg.de (Grafana)
in All, Operating news

Message-ID: 202104011500
Time: Maintenance window Thursday, 01.04.2021, 18:00 – 18:30
Affected: Users of metrics.gwdg.de
Impact: Web-UI (Grafana) of metrics.gwdg.de not accessible

Due to an upgrade of Grafana (v7.3.7 -> v7.5.2) the web interface of metrics.gwdg.de will not be available for [...]


Information: GWDG availability at Easter
in Operating news

Message-Id: 202103311200
Time: 02.04.2021 – 05.04.2021
Affected: Users of the GWDG
Impact: Reduced availabiltiy of the GWDG

The GWDG service hotline will not be available by phone from 02.04., Good Friday, to 05.04.2021, Easter Monday.

If you would like to [...]




Maintenance of Jupyter-Cloud on 30th at 5 pm
in Operating news

Message-Id: 202103291600
Time: March 30th 2021 at 5 pm
Affected: All Jupyter Users
Impact: Service temporarily unavailable

On Tuesday 30th at 5 pm the service jupyter-cloud.gwdg.de will have its storage capacity increased.

In the process the service will be unavailable [...]