Update #3: Malfunction Storage System of ESX Cluster

Message-Id: 201908152044
Time: August 15th 2019 since 7:47 PM
Affected: Users of the GWDG
Impact: Services unavailable

Due to storage system issues on our ESX Cluster, several GWDG services are currently unavailable. This affects the student home directories, university group shares, storage of the MPG-Generalverwaltung, eduroam, ownCloud and the GWDG homepage.

We apologize for any inconvenience.

 

Update #1: Following services are available again:

  • ownCloud
  • Student home directories
  • University group shares
  • GWDG homepage
  • Unix mailer

However, the following services are not yet available:

  • Eduroam/GuestOnCampus
  • University wiki pages
  • Identity Management

 

Update #2: The initial malfunction of the storage system was solved at 8:20 PM. The partial storage failure of the ESX Cluster may have resulted in the filesystem of several virtual machines being put into read-only mode. As a result, some services may not yet be fully available.

Following services are available again:

  • ownCloud
  • Student home directories
  • University group shares
  • GWDG homepage
  • Unix mailer
  • Eduroam/GuestOnCampus
  • Sharepoint Web Apps it-goettingen.de and share.mpibpc.mpg.de
  • Secondary Nameserver

However, the following services are not yet available:

  • University wiki pages
  • Identity Management
  • GitLab
  • IPAM

 

Update #3: The essential services are available again and still missing ones are gradually made to run again. The next update comes tomorrow, Friday, together with a final incident description.

Following services are available again:

  • ownCloud
  • Student home directories
  • University group shares
  • GWDG homepage
  • Unix mailer
  • Eduroam/GuestOnCampus
  • Sharepoint Web Apps it-goettingen.de and share.mpibpc.mpg.de
  • Secondary Nameserver
  • Identity Management
  • GitLab
  • IPAM

However, the following services are not yet available:

  • University wiki pages

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