{"id":7779,"date":"2017-07-05T21:26:31","date_gmt":"2017-07-05T19:26:31","guid":{"rendered":"https:\/\/info.gwdg.de\/news\/en\/?p=7779"},"modified":"2017-07-05T21:26:54","modified_gmt":"2017-07-05T19:26:54","slug":"maintenance-completed-trouble-ticket-system-otrs","status":"publish","type":"post","link":"https:\/\/info.gwdg.de\/news\/maintenance-completed-trouble-ticket-system-otrs\/","title":{"rendered":"Maintenance completed: Trouble-Ticket-System OTRS"},"content":{"rendered":"<p><strong><span style=\"text-decoration: underline;\">MessageID:<\/span><\/strong> 201707031410<br \/>\n<strong><span style=\"text-decoration: underline;\">Time:<\/span><\/strong> 05.07.2017, 5:30 p.m. to 6:45 p.m.<br \/>\n<strong><span style=\"text-decoration: underline;\">Affected:<\/span><\/strong> Trouble Ticket System OTRS<br \/>\n<strong><span style=\"text-decoration: underline;\">Impact:<\/span><\/strong> ticket processing possible, OTRS web interface accessable<\/p>\n<p>The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. Except for the Shibboleth authentication, which is expected to work again in the course of tomorrow, the system is fully available again.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MessageID: 201707031410 Time: 05.07.2017, 5:30 p.m. to 6:45 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. Except for the Shibboleth authentication, which is expected to work again in the course of tomorrow, the system &#8230; <a title=\"Maintenance completed: Trouble-Ticket-System OTRS\" class=\"read-more\" href=\"https:\/\/info.gwdg.de\/news\/maintenance-completed-trouble-ticket-system-otrs\/\" aria-label=\"Mehr Informationen \u00fcber Maintenance completed: Trouble-Ticket-System OTRS\">Weiterlesen<\/a><\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,4],"tags":[],"class_list":["post-7779","post","type-post","status-publish","format-standard","hentry","category-operating-news","category-top-news"],"_links":{"self":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts\/7779","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/comments?post=7779"}],"version-history":[{"count":1,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts\/7779\/revisions"}],"predecessor-version":[{"id":7780,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts\/7779\/revisions\/7780"}],"wp:attachment":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/media?parent=7779"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/categories?post=7779"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/tags?post=7779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}