{"id":20738,"date":"2022-03-31T17:27:35","date_gmt":"2022-03-31T15:27:35","guid":{"rendered":"https:\/\/info.gwdg.de\/news\/en\/?p=20738"},"modified":"2022-03-31T17:52:58","modified_gmt":"2022-03-31T15:52:58","slug":"malfunction-gotrs-ticketsystem","status":"publish","type":"post","link":"https:\/\/info.gwdg.de\/news\/malfunction-gotrs-ticketsystem\/","title":{"rendered":"Malfunction: GOTRS &#8211; Ticketsystem"},"content":{"rendered":"<p>[sc name=&#8220;head_betriebsmeldungen_de&#8220; meldungsnummer=&#8220;202203311725&#8243; zeitraum=&#8220;31.03.2022, seit ca 16 Uhr&#8220; betroffen=&#8220;Ticket-System&#8220; auswirkungen=&#8220;Mails not appearing in the system&#8220; ][\/sc]<\/p>\n<p>Currently, mails to support@gwdg.de do not arrive in the ticket system. The automatic confirmation of receipt does not happen either. Alternatively, you can use gwdg.de\/support, the tickets created there are received. We are working on a solution to the problem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[sc name=&#8220;head_betriebsmeldungen_de&#8220; meldungsnummer=&#8220;202203311725&#8243; zeitraum=&#8220;31.03.2022, seit ca 16 Uhr&#8220; betroffen=&#8220;Ticket-System&#8220; auswirkungen=&#8220;Mails not appearing in the system&#8220; ][\/sc] Currently, mails to support@gwdg.de do not arrive in the ticket system. The automatic confirmation of receipt does not happen either. Alternatively, you can use gwdg.de\/support, the tickets created there are received. We are working on a solution to the &#8230; <a title=\"Malfunction: GOTRS &#8211; Ticketsystem\" class=\"read-more\" href=\"https:\/\/info.gwdg.de\/news\/malfunction-gotrs-ticketsystem\/\" aria-label=\"Mehr Informationen \u00fcber Malfunction: GOTRS &#8211; Ticketsystem\">Weiterlesen<\/a><\/p>\n","protected":false},"author":99,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,2,9],"tags":[],"class_list":["post-20738","post","type-post","status-publish","format-standard","hentry","category-all","category-betriebsmeldungen","category-operating-news"],"_links":{"self":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts\/20738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/users\/99"}],"replies":[{"embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/comments?post=20738"}],"version-history":[{"count":3,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts\/20738\/revisions"}],"predecessor-version":[{"id":20743,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts\/20738\/revisions\/20743"}],"wp:attachment":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/media?parent=20738"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/categories?post=20738"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/tags?post=20738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}