{"id":13466,"date":"2019-12-03T14:24:49","date_gmt":"2019-12-03T13:24:49","guid":{"rendered":"https:\/\/info.gwdg.de\/news\/?p=13466"},"modified":"2019-12-03T14:24:49","modified_gmt":"2019-12-03T13:24:49","slug":"maintenance-trouble-ticket-system-otrs-on-05-12-2019","status":"publish","type":"post","link":"https:\/\/info.gwdg.de\/news\/maintenance-trouble-ticket-system-otrs-on-05-12-2019\/","title":{"rendered":"Maintenance: Trouble Ticket System OTRS on 05.12.2019"},"content":{"rendered":"<p><strong><span style=\"text-decoration: underline;\">MessageID:<\/span><\/strong> 201912031420<br \/>\n<strong><u>Time<\/u>: <\/strong>05.12.2019, 5:00 p.m. to 6:00 p.m.<br \/>\n<strong><span style=\"text-decoration: underline;\">Affected:<\/span><\/strong> Trouble Ticket System OTRS<br \/>\n<strong><u>Impact<\/u>: <\/strong>ticket processing delayed, OTRS web interface unaccessable<\/p>\n<p>On 05.12.2019 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at <a href=\"mailto:support@gwdg.de\">support@gwdg.de<\/a>, no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface <a href=\"https:\/\/support.gwdg.de\" class=\"external\" rel=\"nofollow\">https:\/\/support.gwdg.de<\/a> will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MessageID: 201912031420 Time: 05.12.2019, 5:00 p.m. to 6:00 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable On 05.12.2019 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service &#8230; <a title=\"Maintenance: Trouble Ticket System OTRS on 05.12.2019\" class=\"read-more\" href=\"https:\/\/info.gwdg.de\/news\/maintenance-trouble-ticket-system-otrs-on-05-12-2019\/\" aria-label=\"Mehr Informationen \u00fcber Maintenance: Trouble Ticket System OTRS on 05.12.2019\">Weiterlesen<\/a><\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,4],"tags":[],"class_list":["post-13466","post","type-post","status-publish","format-standard","hentry","category-operating-news","category-top-news"],"_links":{"self":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts\/13466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/comments?post=13466"}],"version-history":[{"count":1,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts\/13466\/revisions"}],"predecessor-version":[{"id":13468,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/posts\/13466\/revisions\/13468"}],"wp:attachment":[{"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/media?parent=13466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/categories?post=13466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/info.gwdg.de\/news\/wp-json\/wp\/v2\/tags?post=13466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}