Maintenance: Trouble Ticket System OTRS on 11.04.2019

MessageID: 201904091120
Time: 11.04.2019, 5:00 p.m. to 6:00 p.m.
Affected: Trouble Ticket System OTRS
Impact: ticket processing delayed, OTRS web interface unaccessable

On 11.04.2019 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at, no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.