Maintenance: Maintenance Window on Sep 8th, from 5 p.m.

Message-Id: 201609050844
Time: Sep 8th, 2016, 5 p.m. - 7 p.m
Affected: WFS Network Drives, GWDG Trouble Ticket System OTRS
Impact: No file access, ticket processing delayed, OTRS web interface unaccessable

Maintenance of WFS Network Drives

Due to an expansion of the storage systems and the installation of urgent security updates on Thursday  from 5:00 p.m . till 6:00 p.m. the following network drives of university users will only be partially available:

Maintenance of GWDG Trouble Ticket System

Between 5 p.m. and approx. 5:15 p.m. the GWDG trouble ticket system OTRS
will be under maintenance. While it still will be possible to send requests
as usual to our service hotline at, no automatic responses
or ticket processing will take place, so some delays may be expected.
Additionally the OTRS web interface will be
unavailable during maintenance. In matters of immediate urgency please
contact our service hotline under 0551 201-1523. We will inform you about
the status as soon as maintenance is finished and the ticket system is
operational again. Thank you for your patience and understanding.

We apologize for any inconveniences.