Information: Delayed ticket delivery and processing in GOTRS

Message-Id: 202011281345
Time: 27.11.2020, 5:00 am, until 28.11.2020, 1:30 pm
AffectedTrouble Ticket System GOTRS
Impact: Delayed delivery and processing of tickets

Due to a malfunction of the Trouble-Ticket-System GOTRS as a result of yesterday’s power failure, tickets were unfortunately not delivered in the above mentioned period of time and could therefore not be processed promptly. In the meantime all the tickets that had been accumulated have been delivered and are now being processed quickly. We apologize for any inconvenience.