Maintenance completed: Trouble Ticket System OTRS
in Operating news

MessageID: 201912031420
Time: 05.12.2019, 5:00 p.m. to 6:10 p.m.
Affected: Trouble Ticket System OTRS
Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is [...]



Malfunction solved: Exchange
in Email, Operating news

Message-Id: 201912040730
Time: Dec 4th, 00:02 - 07:50
Affected: E-Mail Service
Impact: Service partially unavailable

Due to a faulty server, the Exchange service was interrupted this morning between 00:02 and 07:50. It is now fully operational again. [...]


Malfunction: Exchange
in Operating news

Message-Id: 201912040730
Time: since this morning
Affected: E-Mail Service
Impact: Service partially unavailable

The solution to the problem is already being worked out under high pressure. [...]



Malfunction solved: VPN
in Operating news

Message-Id: 201912031444
Time: 3.12.2019 14:15-14:25
Affected: VPN Service
Impact: VPN service not availbale

Between 2:15 pm to 2:25 pm the VPN service of the GWDG was not available.
The service is now available again without restrictions. [...]


Maintenance: Trouble Ticket System OTRS on 05.12.2019
in Operating news

MessageID: 201912031420
Time: 05.12.2019, 5:00 p.m. to 6:00 p.m.
Affected: Trouble Ticket System OTRS
Impact: ticket processing delayed, OTRS web interface unaccessable

On 05.12.2019 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system OTRS will [...]



Maintenance: Server GWD-WinTSBio
in Operating news

Message-Id: 201912021530
Time: 12th of December 2019 from 5 to 7 pm
Affected: GWD-WinTSBio User
Impact: server not available

On Thursday next week (2019/12/12) the server GWD-WinTSBio will be shut down between 5 and 7 pm because the hardware will
[...]

Malfunction solved: File-Service Unix
in All, Operating news

Message-Id: 201912021326
Time: On 02.12.2019 from 12:25 AM till 13:26 AM
Affected: NFS-Mounts of fs-base.fs.gwdg.de
Impact: Available again

The disturbance has been solved.

It was an aftereffect of the RAID-system defect from Thursday.

  [...]


Malfunction: File-Service Unix
in All

Message-Id: 201912021242
Time: since 12:25 AM
Affected: NFS-Mounts of fs-base.fs.gwdg.de
Impact: limited availability

Disturbances are currently occuring in the File-Service Unix.

NFS-Mounts, which are mounted from fs-base.fs.gwdg.de, are affected. [...]