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Using the GWDG Support Ticket System

Write an email to hpc@gwdg.de. In the body:

  • State that your question is related to the batch system.
  • State your user id ($USER).
  • If you have a problem with your jobs please always send the complete standard output and error!
  • If you have a lot of failed jobs send at least two outputs. You can also list the jobids of all failed jobs to help us even more with understanding your problem.
  • If you don’t mind us looking at your files, please state this in your request. You can limit your permission to specific directories or files.

Scientific Computing

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