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en:services:application_services:high_performance_computing:running_jobs [2019/09/20 10:50]
vend [Using the GWDG Support Ticket System] [archived](https://projects.gwdg.de/projects/parallelrechnerbeschaffung-2012-13/wiki/outdated-running-jobs)
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-====  Using the GWDG Support Ticket System ​ ==== 
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-Write an email to <​hpc@gwdg.de>​. In the body: 
-  *  State that your question is related to the batch system. 
-  *  State your user id (''​$USER''​). 
-  *  If you have a problem with your jobs please //always send the complete standard output and error//! 
-  *  If you have a lot of failed jobs send at least two outputs. You can also list the jobids of all failed jobs to help us even more with understanding your problem. 
-  *  If you don’t mind us looking at your files, please state this in your request. You can limit your permission to specific directories or files. 
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-[[Kategorie:​ Scientific Computing]]