MessageID: 202008111510
Time: 13.08.2020, 5:00 p.m. to 6:00 p.m.
Affected: Trouble Ticket System GOTRS
Impact: ticket processing delayed, GOTRS web interface unaccessable

On 13.08.2020 between 5:00 p.m. and approx. 6:00 p.m. the GWDG trouble ticket system GOTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de, no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the GOTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of immediate urgency please contact our service hotline under 0551 201-1523. We will inform you about the status as soon as maintenance is finished and the ticket system is operational again. Thank you for your patience and understanding.